Frequently Asked Questions
Everything you need to know about Naboso sensory technology and your order.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for Naboso products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I clean and maintain my Naboso insoles?
Naboso insoles are easy to clean. We recommend wiping them down with soap and water or a mild disinfectant. They are also machine washable on a cold cycle; however, they should be air-dried only.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Naboso products covered by a warranty?
Yes, we provide a 6-month manufacturer's warranty against defects in materials and workmanship under normal use conditions.